Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Actions not included in the support service: Server Management. Operating System support, upgrade and configuration. Configuration of network drives. Configuration of network server. Extend and manage disk drives. etc. Configuration of hardware devices (eg routers) Support of third-party applications.

Actions that have an extra cost: Application migration to another server. Backup restoring. Support for development of web services, plugins, scripts or integration with third-party applications. Development of new features. Problems caused by third-party applications that have negative consequences in OpenKM. Problems derived from changes to the server that has negative consequences in OpenKM.

Note: If you are an OpenKM Community user, please ask for support at http://forum.openkm.com